WhatsApp Business API (WABA) explained for Malaysian SMEs
What WABA means, what you need to sign up, how templates and the 24-hour window work, how Meta charges per message, and when a QR quick start is enough.
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Tips & guides
Product announcements, promotions and practical WhatsApp tips for businesses in Malaysia.
WhatsApp chatbot or AI agent: which one do you need?
A keyword chatbot sends the same reply every time. An AI agent answers questions you never planned for. When to use each, and how to run both together.
WhatsApp automation: 5 flows to set up first
Five WhatsApp automations to build first: a welcome menu, lead questions, after-hours replies, bookings with reminders and a hand-off to staff.
WhatsApp business tips: 10 ways to get more replies
Ten practical WhatsApp tips for SMEs: get opt-in, reply after hours, segment contacts, use buttons, hand over to staff and keep your number healthy.
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