Product
What is the difference between the QR-code option and the official WhatsApp Business API?
The QR-code option is the fastest way to start: scan and go. The official API is Meta's verified platform for businesses that need approved templates, high volume and green-tick eligibility. MacroWA supports both.
Do I need a developer?
No. Setup, the AI agents and the flow builder are all point-and-click. The API is there if you want to integrate.
Can the AI answer in Bahasa Melayu?
Yes. Set the agent's language and tone in its role, and it replies using your own knowledge.
What happens when my staff want to take over a chat?
Just reply. MacroWA pauses the bot for that customer automatically, so your staff and the bot never talk over each other.
How do you handle customers who don't want messages?
Customers can reply STOP or BERHENTI to opt out and YA or START to opt back in. Campaigns only go to opted-in contacts.
Can I use my own OpenAI or Z.ai key?
Yes, if your plan includes it. Your AI replies and text tools then don't use plan credits.
Who pays Meta's fees on the official API?
You pay Meta directly. MacroWA shows your usage and estimated costs in the Costs & usage report.
Is my data safe?
Accounts support two-factor authentication, secrets are encrypted and backups run daily.
Billing
Is there a free trial?
Yes. New accounts get a 7-day free trial.
Can I get a refund?
Yes. If MacroWA is not right for you, email support within 30 days of your first payment and we refund it in full. Renewals are not refundable.
How do I cancel?
Stop the renewal in your dashboard at any time. You keep access until the end of the period you paid for.
Ready to grow on WhatsApp? Start with MacroWA today.
Connect a number, teach your AI agent and switch on your first flow.
7-day free trial. Monthly or yearly plans. 30-day money-back guarantee on your first payment.