These terms set out the rules for using MacroWA. Please read them before you create an account or buy a plan. By creating an account or using MacroWA, you agree to them.

1. About these terms

These terms are an agreement between you and Sitehandy Solutions, SSM registration 201603060232 (NS0159990-H), a business registered in Malaysia (“Sitehandy”, “we”, “us”). They cover your use of MacroWA, a software-as-a-service platform for WhatsApp marketing, automation and AI. This includes the website at https://macrowa.com, the app at https://dash.macrowa.com, the API and any plan you buy.

These documents also form part of these terms:

the Acceptable Use Policy, which sets out what you may and may not send;
the Privacy Policy, which explains how we handle personal data;
the Data Processing Terms, which cover the data we process for you;
the Disclaimer.

If you use MacroWA for a company, you confirm that you are allowed to accept these terms on its behalf, and “you” means that company.

2. Your account

You need an account to use MacroWA. You must:

give accurate details when you sign up, and keep them up to date;
keep your login details private;
tell us at [email protected] as soon as you think someone else has accessed your account.

You can invite team members and give them roles. The account owner is responsible for everything done in the account. This includes actions by team members and by anyone using your login details or API keys. Remove access for people who no longer need it.

3. Plans, free trial and billing

MacroWA is sold as subscription plans. Each plan sets the features and limits you get, such as the number of WhatsApp numbers, contacts, automations, AI agents and AI credits. The price, currency and limits of your plan are those shown at checkout or in your dashboard.

New accounts get a 7-day free trial. To keep using MacroWA after the trial, choose a plan and pay for it.

Plans are billed monthly or yearly and are paid in advance. Payments are processed by Stripe, BayarCash or CHIP. We do not store your card details. Your use of these payment services is also subject to their own terms.

4. Renewals and cancelling

Your plan renews automatically at the end of each monthly or yearly period until you cancel. Each renewal is paid in advance.

You can stop renewal at any time in your dashboard. When you cancel:

your plan stays active until the end of the period you have already paid for;
your plan does not renew after that period.

Nothing renews without payment. Cancelling stops future renewals. It does not refund the period you have already paid for, except as set out in section 5.

5. 30-day money-back guarantee

If MacroWA is not right for your business, you can ask for a full refund within 30 days of your first payment.

The guarantee applies once per customer, to the first payment of a MacroWA plan.
Renewals are not refundable.
To ask for a refund, email [email protected] from the email address on your account.
We refund to the original payment method. Fees charged by your bank or payment provider may not be returned by them.
When a refund is made, your plan ends. Export any data you want to keep first.

We may refuse a refund where there is clear abuse, for example repeated sign-ups and refunds under different names. If we terminate your account for breaching the Acceptable Use Policy, the guarantee no longer applies and no refund is given.

6. Meta fees

If you connect a number through Meta’s official WhatsApp Business Platform, Meta charges its own messaging fees. Meta bills these fees directly to the payment method in your own Meta account.

MacroWA does not resell Meta messages and does not collect Meta’s fees.
Your MacroWA plan covers platform features only.
Any cost figures shown in MacroWA are estimates. Meta’s own bill is what you pay.
Meta sets its own prices and billing rules. We do not control them.

7. WhatsApp connections and their risks

MacroWA offers two ways to connect a WhatsApp number:

The QR-code connection. You scan a QR code with your phone, and MacroWA is linked to your WhatsApp number as a linked device.
The official WhatsApp Business Platform (Cloud API). You connect your number through Meta’s Embedded Signup, using your own Meta business account.

WhatsApp and Meta set their own rules for both options. They may limit, restrict or ban a number or account at any time, for reasons they decide, such as reports from recipients or a breach of their policies.

Please understand that:

we do not control WhatsApp or Meta, and we cannot prevent a restriction or ban, or reverse one;
we do not promise that any message will be delivered, read or answered;
you are responsible for using your number in line with WhatsApp’s and Meta’s terms and policies;
we are not responsible for losses caused by a restriction, a ban or a lost connection.

Whichever option you choose, message only people who agreed to hear from you and honour every opt-out. This helps keep your number in good standing.

8. AI features and AI credits

MacroWA includes AI features such as AI agents, AI Smart Reply and AI Studio.

AI output can be wrong, incomplete or out of date. It may misread a question, or state a price, policy or fact that is not true. You are responsible for:

the knowledge, instructions and rules you give your AI agents;
reviewing AI output before you rely on it or send it;
every message sent from your account, including messages written by AI.

Plans include AI credits. The number of credits depends on your plan, and your dashboard shows how they are used.

If your plan includes it, you can connect your own AI key from OpenAI or Z.ai (GLM). AI replies and AI Studio text generation then use your key instead of plan credits. Your use of that provider is governed by its own terms and fees, and we are not responsible for what it charges you. Keep your key secret.

9. Acceptable use

You must use MacroWA lawfully and only send messages that people have agreed to receive. In particular, you must:

get each recipient’s consent (opt-in) before you message them;
honour opt-outs. MacroWA supports opt-out keywords such as STOP and BERHENTI, and opt-in keywords such as YA and START. Opted-out contacts are not messaged;
follow the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy;
follow Malaysian law, including the Personal Data Protection Act 2010 and the Communications and Multimedia Act 1998.

The full rules, including content you must never send, are in the Acceptable Use Policy.

10. Your data

Your contacts, messages, files and other content you put into MacroWA belong to you. You allow us to store and process them only to provide MacroWA to you, as described in the Privacy Policy and the Data Processing Terms.

You are responsible for having the right to collect and use the personal data you upload, including your contacts’ phone numbers.

Export the data you want to keep before you close your account.

11. API and integrations

Your plan may include the MacroWA API and webhooks. If you use them:

keep your API keys secret and store them safely. Anyone with a key can act on your account;
you are responsible for all activity made with your keys. If you think a key has been exposed, revoke or replace it in the dashboard (API & Webhooks) straight away, and tell us at [email protected] if you need help;
respect the rate limits and do not try to get around them.

You can send data from MacroWA to other services through webhooks and HTTP requests, for example to Google Sheets, n8n, Zapier or your own CRM. When you do, that data leaves MacroWA. The receiving service’s terms apply, and we are not responsible for what it does with the data.

12. Suspension and termination

You can stop using MacroWA at any time. To end your plan, cancel renewal in your dashboard (see section 4).

We may warn you, pause your campaigns or automations, suspend your account or terminate it if:

you breach these terms or the Acceptable Use Policy;
we receive credible reports of spam, scams or other misuse from your account;
your use puts MacroWA, our other customers or message recipients at risk;
the law or a competent authority requires us to.

Where we can, we warn you first and give you a chance to fix the problem. For serious breaches, such as scams or phishing, we may act at once without warning.

If we terminate your account for breaching the Acceptable Use Policy, the money-back guarantee no longer applies and no refund is given.

After your account is closed, you lose access to it. We handle any remaining data as described in the Privacy Policy and the Data Processing Terms.

13. Third-party services

MacroWA works with services run by other companies, including:

Meta and WhatsApp, for messaging;
Stripe, BayarCash and CHIP, for payments;
OpenAI and Z.ai, for AI features;
Google Sheets, n8n, Zapier and other services you connect through webhooks.

These services have their own terms, fees and rules, and your use of them is governed by those terms. We are not responsible for their availability, fees or decisions, such as Meta restricting a number or a payment provider holding a payment.

14. Intellectual property

The MacroWA name, software, documentation and website content belong to Sitehandy or our licensors. While your account is active, you may use MacroWA for your business under these terms. These terms do not give you any other rights in MacroWA.

15. Disclaimers and availability

We work to keep MacroWA available, secure and working well. You can read about our security measures on the Security page. We do not promise that MacroWA will always be available, uninterrupted or free of errors. It may be unavailable at times, for example during maintenance or updates, or because of problems with our providers, WhatsApp or Meta.

To the extent the law allows, MacroWA is provided “as is” and “as available”. We do not promise any particular result from using it, such as a number of sales, replies or delivered messages.

Information on our website is general information, not legal advice. See the Disclaimer.

16. Limitation of liability

To the extent the law allows:

we are not liable for indirect or consequential losses, or for loss of profit, revenue, business, goodwill or data;
our total liability to you for all claims relating to MacroWA and these terms is limited to the amount you paid Sitehandy for MacroWA in the 12 months before the event that caused the claim.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law.

17. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed. If a change materially affects existing customers, we will tell you by email before it takes effect. If you do not agree with a change, you can cancel your plan and stop using MacroWA.

18. Governing law

These terms are governed by the laws of Malaysia. The courts of Malaysia have jurisdiction over any dispute about them.

19. Contact

Operator: Sitehandy Solutions, SSM 201603060232 (NS0159990-H)
Address: F-7 Tingkat 1, Bangunan Arked MARA, 71000 Port Dickson, Negeri Sembilan, Malaysia
Support, billing, refunds and legal questions: [email protected]
Reports of misuse or unwanted messages: [email protected]
WhatsApp: +6011-3803 8022

These terms are available in English and Bahasa Melayu. If the two versions differ, the English version applies.